Jay Cross RSS

Jay Cross is a champion of informal learning, web 2.0, and systems thinking. His calling is to help business people improve their performance on the job and satisfaction in life. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix three decades ago.

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DHL

On December 12, I turned over a small package to DHL in Berlin for delivery to Berkeley. When it had not arrived ten days later, I entered the tracking number I received in Berlin. No such number….